International Student Support
International Student Support
Tena Koutou Katoa, welcome and congratulations on your decision to study in New Zealand. New Zealand is a stable, English-speaking democracy with just over five million people. We are one of the most peaceful nations in the world and one of the best countries to live in.
Studying abroad is a unique experience full of exciting new opportunities. You can look forward to a new environment, new language, new culture, and new friends!
Here at UP Education, we understand what life as an international student in New Zealand is like. We provide a range of dedicated services and high quality, ongoing pastoral care, and support to all the international students who study with us.
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The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021
The education providers within UP Education abide by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. The Code sets out minimum standards of advice and care that international students can expect and provides a procedure that you can follow if you have any concerns about your education providers and agents. Our responsibility for pastoral care of international students under the Code is for the duration of enrolment.
Useful websites: Tertiary and International learners Code of Practice
Prepare to travel to New Zealand
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Book your flights
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Submit your Traveller Declaration
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Sort out your accommodation (if you are under 18 you must arrange your accommodation with UP Education Accommodation team [email protected])
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Book transport from the airport to your accommodation (UP Education offers an airport pick-up service)
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Plan what to pack (and what not to). Consider documents, NZ currency and medications for example.
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Learn more about New Zealand’s culture, languages and customs, religious freedom and more.
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Prepare for New Zealand’s teaching, learning and assessment styles.
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Student Visa
All international students must hold a valid visa to study in New Zealand for the duration of their enrolments. Visitor and work visa holders can only study longer than their original study conditions once a Variation of Conditions has been completed and the visas study conditions are amended by Immigration New Zealand.
Useful websites:
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Student visa application checklist: first-time international students
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Student visa application checklist: continuing international students
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Ensure you have the correct visa (New Zealand Immigration website)
Insurance
In accordance with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 and Immigration New Zealand requirements, all international students must have appropriate insurance during their enrolment.
UP Education has teamed up with one of New Zealand’s largest international student insurer, Allianz Partners offering (Studentsafe Inbound Learners) policies to UP Education students. It is an excellent policy which covers students during their journeys to and from New Zealand, and during their study here.
Pre-existing medical condition(s) are not automatically covered under the policy. Cover can be arranged in certain circumstances by completing a Medical Risk Assessment Form, this must be completed and forwarded to Allianz Partners within
a) 28 days of your arrival in New Zealand; or
b) 28 days of your first enrolment if you were not insured under a Studentsafe Inbound policy in the preceding semester and are already in New Zealand.
To make a claim, please visit here.
Acceptance of alternative insurance policies
International students may provide an insurance policy that is not arranged by UP Education. The insurance policy must be submitted before your enrolment is finalized and must comply with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. The approval of the policy is subject to the International Admissions Manager. For more information, please contact [email protected]
Useful websites:
Accommodation
International students over 18 years of age can live in their own arranged accommodation. Some accommodation options are popular, so it is wise to apply for your accommodation as soon as you can. NauMai NZ provides you with useful information about accommodation in New Zealand, and Tenancy Services helps you to understand your rights when you rent.
For more information about accommodation, please contact [email protected]
Airport pickup services
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Airport pickup
|
NZD |
| Airport transfer (Pickup/drop-off) (One way per person) |
$130 |
| Transfer of additional passenger | $90 |
|
Airport check-in assistance and transfer
for Under 18 learners
|
$85 |
Homestay services
Under 18 international students must live with a homestay, with a designated caregiver, or parent(s). You may not live in any other type of accommodation while you are under 18 and all accommodation types are subject to the approval of the education provider. We highly recommend students to live with a homestay. It is a great way to start your New Zealand experience and help you to settle in the new environment. A homestay is your home away from home.
UP Education and our partner Host Families NZ make sure all homestays are safe and suitable for our students. Each home is police vetted, inspected, and families are interviewed before students are placed with the, and regularly visited during students’ stay to ensure their experience remains positive and compliant with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
Please note: Accommodation Placement Fee, Designated Caregiver Assessment Fee or Airport pick up fee are non-refundable once the arrangement is confirmed.
Homestay fees
| Homestay | NZD |
| Homestay Placement fee (one-off)* | $350 |
| Homestay Replacement fee (one-off)** | $250 |
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Standard Homestay - Half board
(Not available for Under 18)***
|
$360/week |
| Standard Homestay - Full board**** | $390/week |
(fee charged at discretion of the Accommodation team).
***Half-board – only Breakfast and Dinner is provided for school days.
****Full-board – 3 meals a day are provided
| Designated caregiver (DCG) - Under 18 only | NZD |
| DGC Assessment fee | $350 |
| DGC Reassessment fee (change DCG)+ | $250 |
+Fee charged when change to a new Designated Caregiver
DCG approval process could take between 6 - 8 weeks. If students choose DCG as an accommodation option, it is highly recommended to start the DCG application with UP Education as soon as possible. For further enquiries, please contact [email protected]
U18 accommodation guarantee and services fee
| Under 18 accommodation guarantee and services fee^ | NZD |
| Per year | $1000 |
| Per term | $250 |
| Additional fees | NZD |
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Urgent Booking fee – Full board (one off) applicable for bookings received within 7 days of arrival
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$390 |
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Urgent Booking fee – Half board (one off) applicable for bookings received within 7 days of arrival
|
$360 |
| Homestay Plus – Full board^^ | $420/week |
| Homestay Plus – Half board^^ | $390/week |
| Short-stay (less than 1 week) / Emergency homestay - Full board | $130/night |
| Homestay Retainer^^^ | $250/week |
| Holiday Surcharge – Half board only | $30/week |
^^^Fee applies when students go away for more than seven days (6 nights) and want to keep the Homestay room.
| Studentsafe Inbound | NZD |
| Medical and travel insurance (12 months)# | $810 |
Orientation
Orientation is a great way to start your study journey. During your orientation, you will be provided with a range of information of the support services we provide, living, studying, and working in New Zealand, your timetable and study materials, etc.
Students need to bring physical passport, valid visa, and insurance on the day to complete your enrolment.
Your education provider will contact you around 2 weeks before the orientation day to confirm the orientation schedule.
Learner Success Team
Support is provided from the moment you contact us, to enrolling in a course and throughout your studies. We are here to offer you help, both in-person and online, so that your student life is happy and rewarding.
You can visit our friendly Learner Success Team in person or email them for assistance with practical and personal challenges.
E: [email protected]
24/7 Emergency Phone: +64 21 597 135
Under 18 international students
If you have started your enrolment before turning 18 years of age, it is important for you and your parents or legal guardians to read the information below.
For the safety and support of under 18 international students, your providers may conduct regular meetings with you, and concerns may be communicated to your parents or legal guardians.
Under 18 international students must live with a homestay, with a designated caregiver, or parent(s). Living in any other type of accommodation is not permitted while under 18, and all accommodation types are subject to the approval of the education provider. Students’ enrolment may be suspended or terminated if the education provider is unable to guarantee the accommodation arrangements.
Sonder Student Safety App
We have partnered with Sonder, a 24/7 personal safety and wellbeing service, to support all our international students. The Sonder app is for personal devices and has a number of features, like “Track My Journey” and “Check on Me”, that will help students live and study in New Zealand with confidence - if you are walking alone at night, going on a first date, or meeting up with a stranger to buy or sell goods, for example.
Additionally, if you are feeling stressed, anxious, lonely, or simply don't know who to turn to, you can speak to Sonder’s multilingual support team anytime via live chat or phone, and they can even send in-person assistance if you need it. You will receive an activation email or text shortly before orientation. If you don't get your email or text, you will be given a code to use at orientation.
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Key contact information
UP Education Admissions [email protected]
UP Education Accommodation [email protected]
UP Education Homestay Emergency Contact +64 (0) 21 597 135
UP International College New Zealand Administrative Services Team [email protected]
Yoobee Colleges Ltd International Student Support [email protected]
NZMA International Student Support [email protected]
Complaint
The Code signatories are required to have formal processes for handling learner complaints. If you have concerns about your education provider or agent, you should try and resolve it by using the internal provider process in the first instance which outlined in the Student Handbook. If your complaint is not resolved, you can take your complaint to NZQA who will process the complaint. NZQA is a government organisation, and they can provide an independent assessment of the complaint.
Useful websites:
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Learner complaints about providers’ compliance with the Code of Practice (Financial and contractual disputes, iStudent Complaints for international students)
Important policies
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